Eduardo Valdelomar Apr 10th, 2019 Innovation

Intercompany automation


In a big international company like Transcom, there is a huge volume of intercompany transactions. These operations have a relevant impact in the accounting, taxes and legal reports in ea...

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Jakob Westgren Nov 23rd, 2018 Innovation

RPA - Superpowering your contact center


Robotics Process Automation (RPA) can support your contact center in various ways, some of the core parts where RPA can make a huge difference to your contact center are outlined below. Transcom has worked with automation technologies for many years and has substantial experience in their application e.g. RPA in contact centers.
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Helene Ruda Sep 27th, 2018 Perspectives

Welcome to the new Transcom!


Creating Smarter People Experiences Today doesn’t mark a new era in Transcom’s history. What is new is that we now have a brand identity that truly and properly reflects us as a company....

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Gianluca Gemma Jul 4th, 2018 People

Open house when Transcom Pula turns eight


Transcom celebrated the 8th anniversary of our Pula office in Croatia on June 7th with an open house day for friends and family. Local charities and authorities were also invited, includi...

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Philip Sköld Apr 12th, 2018 Innovation

Transcom’s Live Chat solutions


There has never been a more exciting time to be working with customer experience. We are witnessing the rise of a digital world led by millennials; the most educated, affluent, assertive,...

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Eduardo Valdelomar Mar 21st, 2018 Innovation

Fundaments of Virtual Agents


Virtual Agents in Customer Service Transcom recently announced a partnership with Creative Virtual, a company specialized in self-service customer experience management solutions. One of...

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